How Diaper Service Works
Get the play-by-play about the operational aspects of our Diaper Service.
Delivery and Rotation
Cotton Diaper Rotation System
On your first and second deliveries you will receive the weekly number of diapers that you ordered. After that, you will be on a rotation basis. The number of soiled diapers you turn in on your first pick-up will be counted and that same number will be returned to you on your next delivery.
Whatever your weekly order of diapers is, you should always have double that in your rotation. Example: If your order is for 80 diapers, you will receive 80 diapers the 1st week and another 80 when we make your 2nd delivery, no matter how many diapers your first turn in is. From then on you are on a rotation. Whatever number of diapers you turn in one week you get back the following week. Between what you have turned in to us and what you have at your home, it should always total double of what your weekly order is.
We charge you for the number of diapers you are ordering (renting) each week, not the number of diapers you use. If you consistently have leftovers, please consider reducing your weekly order, which will result in a price decrease. For every 10 diapers you consistently have left over when you set out your soiled diapers, you can reduce your weekly order by 5. For each 5 diapers you reduce, the price goes down $0.75 per week.
If you feel your rotation is off, have an audit done on your diapers. An easy way to have Tiny Tots audit your diaper inventory is to write the number of clean diapers you have left at your home on the label of the bag of soiled diapers you're setting out. There is a space on the label to write this. Some customers do this every week; others do it once a month. When we receive audits, we add together 1) what we delivered you, 2) what we picked up and 3) what you had left at your home when you set our your soileds. If this number doesn't total double your weekly order, we will adjust it so you have the correct number of diapers rotating in your account.
Compost Diaper Rotation System
Since compost products are used one time, you will purchase a new product for each use. So a rotation system is not necessary.
Making Changes to Your Account
To change your account, you can either give us a call or let us know online. When contacting us, please confirm your account number and that you have allowed enough time for your request to be processed. (See chart below)
Call our office at 1-408-866-2900, Monday thru Friday from 9:00 a.m. to 3:00 p.m. PST and speak with one of our representatives.
Make changes to you account online. Let's go
Delivery, quantity and size-based changes need to be made as follows:
|Your delivery day:||Make changes by 3:00 pm on:|
How to Pay
Cotton and Combo Diaper Service
Charges for the cotton portion of diaper service are billed in 4-week increments. Payment can be made either by check or credit card. Many of our customers put their account on auto charge. Anytime there is a balance on their account, the credit card we have on file is automatically charged. Our customers still receive a copy of the charges for verification purposes. We accept Visa, MasterCard, American Express and Discover. Customers who pay by check simply put their payment in a used envelope and tape it to the outside of their bag of soiled diapers for pick up.
We will put your Compost Diaper Service account on auto charge. We accept Visa, MasterCard, American Express and Discover. Anytime you purchase products, whether it is your standing order or a one-time order, we will charge the card we have on file for you. If you order products at our online boutique, you will be asked to make the payment when you checkout and this will override the auto charge setting.