Your questions. Answered.
The most common questions are answered right here. contact us.If you have any more, please
How do I pay for the service and products?
We setup your Compost Diaper Service account on auto charge. We accept Visa, MasterCard, American Express and Discover. Anytime you purchase products, whether it is a recurring order or a one-time order, we will charge the card we have on file for you. If you prefer to order products at our online boutique, you will be asked to make the payment when you check out. There is a four-week minimum for service.
Explain the cost for Compost Diaper Service
The cost for Compost Diaper Service is built into the price of compostable diapers. The price covers the delivery of the compost products, the pick-up of soiled compost products, the delivery to the compost facility and the composting fees. There are no additional service fees or hidden costs.
Can I request a sample compost diaper?
Yes! Please visit the sample page in order to send us your request.
Is there a minimum monthly order or delivery fee?
When you order four or more packs of compostable diapers every four weeks, there is no extra delivery fee – a basic delivery cost is already built into the price of the diapers. If you are ordering three or fewer packs of compost diapers monthly, there is a fee of $7.50 per week (plus tax) for pick-ups. Note: This fee is waived for customers on the Combo plan, who are also receiving cotton diapers.
What if I will be out of town or don't need a pick up?
Please let us know if you do not need our driver to stop at your house for a pick up. You can do this by either using myService or contacting us by phone. Your timely communication will save time and resources. Please let us know by noon two days before, if you do not need a pick up of soiled diapers.
Do I need to be available for deliveries?
Nope. We make many deliveries late at night or early in the morning, so we do not expect you to be present during drop-off and pick-up. We just ask that you set your dirty diapers out the night before your delivery. Signatures are not required for the standard diaper deliveries.
Can I receive diapers before my baby is born so I will feel better prepared?
Absolutely. We recommend scheduling a pre-birth delivery. We won't come by your home again until we hear from you that you've had your baby. Once the baby is born, we will activate your account which means we will automatically come to your home each week for a pick-up (and provide delivery when scheduled).
Can I include anything that is compostable with my weekly pick-up?
Yes, as long as you have purchased it through Tiny Tots. It is our responsibility to confirm that the integrity of what we drop off at the compost facility is compostable and this will help us in doing so. Also, the cost of composting is not covered when you purchase compostable products elsewhere.
How do I change my recurring order?
You can change your recurring order over the telephone, in our boutique or online by using the Diaper Service Changes form. Whenever possible, please make updates to recurring orders at least 3 working days prior to the scheduled date of the delivery.
What do I do on my pick-up day?
Our drivers begin their routes very early. Please set your soiled diapers out the night before your pick-up day. We suggest you set a weekly reminder in your cell phone to remind you to set the diapers out. All pick-ups must be in the bio-bags available through Tiny Tots. Our drivers will not pick-up other bags. Please confirm only compostable products purchased from Tiny Tots are in the pick-up.
What do I do if I forget to set out my soiled diapers?
You can either bring them in to our Boutique or set out 2 weeks of soiled compost products the following week. We suggest you set a weekly reminder in your cell phone to remind you to set the diapers out the night before your pick-up day. Please let us know in advance, if you do not need a pick-up.
Can I compost my diapers with my city compost service (or backyard composter)?
Nope. Food and general compostable waste should never be mixed with diaper waste.
How do I purchase compostable diapers, wipes and bags?
You can purchase compostable supplies three ways: place your order over the telephone, order at our online boutique or you may purchase at our brick and mortar boutique in Campbell.
Can I set up a recurring order?
Yes! In fact, this is recommended.You choose the frequency and quantity. Changes can be made over the telephone, in our boutique, or online using myService.
Do you have quantity recommendations for recurring orders?
Yes! We recommend you take advantage of our quantity discounts and order what your projected usage will be for a 4-week period. If you are planning to use compostable diapers exclusively, we recommend a usage plan of 6 to 10 diapers per day. We can only pick up soiled compostable diapers and wipes that you have purchased from Tiny Tots.
If you use compostable wipes, we recommend two packages per 4-week period. We recommend you order one box of 13-gallon bio-liners per 4-week period. If you find your needs to be different from our recommendation, it is not a problem to make adjustments to recurring orders. Changes can conveniently be made online using myService.
Do I need to order by the case in order to receive the case discount?
Yes. You need to order by the case of the same brand in order to receive the case discount. You can mix sizes within brands.
What if I need something in addition to my recurring order before it is due to come?
Just give us a call or order online. We will drop it off the next time we come by to make a pick-up. Shop the online Baby Boutique
What is the deadline for making changes to my recurring order of compostable products?
For changes, please communicate a minimum of three working days before your delivery day. This is VERY helpful in producing accuracy and efficiency.
Do I need a compostable bag to put the soiled diapers (and wipes) in prior to pick-up?
Yes. Please purchase one of the compostable bag options available and viewable on our website in the Compostable Diaper Service Products department. Set the soiled diapers out in these bags to insure a seamless pick up by our driver.
How do I store soiled diapers?
We recommend using a hamper that will hold the 13 gallon bio-bag. Soiled diapers must be returned in a bio-bag.
What compostable products do you offer and pick up?
We have a dedicated online department called, "Compostable Supplies". We can only pick up soiled compostable diapers and wipes that you have purchased from Tiny Tots. Compostable supplies
Can I come to your boutique in Campbell and pick up and deliver my own diapers?
Yes. If you live outside our delivery area, you are more than welcome to set up a diaper service account and make your own pick-up and deliveries. The charges are the same. Parents often do this if they work in the San Jose/Campbell area, yet live out of our service area.